EHR Training and Support Series
In collaboration with eClinicalWorks (eCW), Pediatric Health Network provides practices with two EHR Training and Support series that focus on their improvement with electronic medical records (EMR) support. Our monthly User Group Series offers practices information about new or improved eCW features. The Office Hours provide practices a time to discuss concerns and issues directly with eCW representatives as well as a time to follow up on case numbers.
Both EHR Training and Support series are led by an eCW representative with PHN services team in attendance as support. Practices who utilize eCW as their EMR are highly encouraged to attend both series.
eCW Office Hours
eClinicalWorks Strategic Account Managers and Team Leads will be joining this bi-weekly offering to address any outstanding case numbers, concerns, or issues. The office hours are meant to be beneficial to all users. So, we ask that you kindly email your questions/case numbers to PHNServices@childrensnational.org 48 hours in advance. This will allow eCW to come prepared with helpful solutions and effectively utilize your time.
Upcoming Sessions
eCW/PHN Office Hours
March 28, 2023 @ 12:30-1:30
eCW/PHN Office Hours
April 11, 2023 @ 12:30-1:30
eCW/PHN Office Hours
April 25, 2023 @ 12:30-1:30
More 2023 dates: Registration links coming soon!
- May 9, 2023 @ 12:30 p.m. – 1:30 p.m.
- May 23, 2023 @ 12:30 p.m. – 1:30 p.m.
- June 6, 2023 @ 12:30 p.m. – 1:30 p.m.
- June 20, 2023 @ 12:30 p.m. – 1:30 p.m.
- July 11, 2023 @ 12:30 p.m. – 1:30 p.m.
- July 25, 2023 @ 12:30 p.m. – 1:30 p.m.
- August 8, 2023 @ 12:30 p.m. – 1:30 p.m.
- August 22, 2023 @ 12:30 p.m. – 1:30 p.m.
- September 5, 2023 @ 12:30 p.m. – 1:30 p.m.
- September 19, 2023 @ 12:30 p.m. – 1:30 p.m.
- October 3, 2023 @ 12:30 p.m. – 1:30 p.m.
- October 17, 2023 @ 12:30 p.m. – 1:30 p.m.
- November 7, 2023 @ 12:30 p.m. – 1:30 p.m.
- November 21, 2023 @ 12:30 p.m. – 1:30 p.m.
- December 5, 2023 @ 12:30 p.m. – 1:30 p.m.
- December 19, 2023 @ 12:30 p.m. – 1:30 p.m.
User Groups
The purpose of the User Group series is focused on strengthening and optimizing practices’ success with eClinicalWorks and promoting collaborative learning. The series will continue to feature speakers from eClinicalWorks, PHN Community Practices, and the Pediatric Health Network.
Please feel free to email PHNServices@childrensnational.org with topics that you think would be beneficial.
Upcoming Sessions
eCW/PHN User Group
April 20, 2023 @ 12:00-1:00
eCW/PHN User Group
May 18, 2023 @ 12:00-1:00
eCW/PHN User Group
June 29, 2023 @ 12:00-1:00
eCW/PHN User Group
July 20, 2023 @ 12:00-1:00
Registration coming soon.
eCW/PHN User Group
August 31, 2023 @ 12:00-1:00
Registration coming soon.
eCW/PHN User Group
September 28, 2023 @ 12:00-1:00
Registration coming soon.
More 2023 dates:
- October 26, 2023 @ 12:00 p.m. – 1:00 p.m.
- November 30, 2023 @ 12:00 p.m. – 1:00 p.m.
- December 14, 2023 @ 12:00 p.m. – 1:00 p.m.
Past Presentations
All our presentations are recorded, and the supplemental handouts and guidelines are available for your reference below. We hope you enjoy these materials and are able to join us in future virtual learning opportunities.
User Groups 2023
March 23 – User Group: eClinicalWorks Business Optimizer (eBO)
February 27 – User Group: V2 Billing Spotlight
January 26 – User Group: Healow Payment Services – Sunsetting TSYS System
User Groups 2022
December 15 – User Group: Healow Payment Services
November 17 – User Group: V12
October 27 – User Group: Cures Act and Confidentiality in eCW
September 15 – User Group: Scribe
August 24 – User Group: Referral Management
July 27, 2022 – User Group: Practice Growth Management Dashboards
- Practice Growth Dashboard Guide (PDF)
- Practice Growth Dashboard Addendum (PDF) – If your practice would like to use the free Practice Growth Dashboard, please sign and send this PDF to eCW.
June 16, 2022 – User Group: .exe vs Web-Based
May 19, 2022 – User Group: The Pediatric Health Network’s Healow Check-in and Open Access
March 17, 2022 – User Group: The Pediatric Health Network’s eCW Tips and Tricks
User Groups 2021
November 18, 2021 – User Group: Successful Strategies to Improve Patient Engagement Including Healow Text and Healow Pay
October 21, 2021 – User Group: Tips and Tricks – Pediatric Best Practices Moving from Browser to .EXE
September 16, 2021 – User Group: Screening for Social Determinants of Health with eClinicalWorks
July 22, 2021 – User Group #5: PRISMA – Interoperability Search Engine
June 17, 2021 – User Group #4: Benefits of Using the CHADIS Integration with eClinicalWorks
May 20, 2021 – User Group #3: Population Health, HEDIS, Comprehensive Care Management and PCMH
April 15, 2021 – User Group #2: 21st Century Cures Act
March 18, 2021 – User Group #1: Updates from the eClinicalWorks 11.52 Upgrade
