EHR Training and Support Series

In collaboration with eClinicalWorks (eCW), Pediatric Health Network provides practices with two series that focus on their improvement with electronic medical records (EMR) support. Our monthly User Group Series offers practices information about new or improved eCW features. The Office Hours provide practices a time to discuss concerns and issues directly with eCW representatives as well as a time to follow up on case numbers.  

Both series are led by an eCW representative with PHN services team in attendance as support. Practices who utilize eCW as their EMR are highly encouraged to attend both series.   

eCW Office Hours

eClinicalWorks Strategic Account Managers and Team Leads will be joining this bi-weekly offering to address any outstanding case numbers, concerns, or issues. The office hours are meant to be beneficial to all users. So, we ask that you kindly email your questions/case numbers to 48 hours in advance.  This will allow eCW to come prepared with helpful solutions and effectively utilize your time.

Upcoming Sessions

eCW/PHN Office Hours

February 28, 2023 @ 12:30-1:30

User Groups

The purpose of the User Group series is focused on strengthening and optimizing practices’ success with eClinicalWorks and promoting collaborative learning. The series will continue to feature speakers from eClinicalWorks, PHN Community Practices, and the Pediatric Health Network.

Please feel free to email with topics that you think would be beneficial.

Upcoming Sessions

Past Presentations

All our presentations are recorded, and the supplemental handouts and guidelines are available for your reference below. We hope you enjoy these materials and are able to join us in future virtual learning opportunities.

November 17 – User Group: V12

October 27 User Group: Cures Act and Confidentiality in eCW

September 15 User Group: Scribe

August 24 User Group: Referral Management

July 27, 2022 – User Group: Practice Growth Management Dashboards 

June 16, 2022 – User Group: .exe vs Web-Based

May 19, 2022 – User Group: The Pediatric Health Network’s Healow Check-in and Open Access

March 17, 2022 – User Group: The Pediatric Health Network’s eCW Tips and Tricks

November 18, 2021 – User Group: Successful Strategies to Improve Patient Engagement Including Healow Text and Healow Pay

October 21, 2021 – User Group: Tips and Tricks – Pediatric Best Practices Moving from Browser to .EXE

September 16, 2021 – User Group: Screening for Social Determinants of Health with eClinicalWorks

July 22, 2021 – User Group #5: PRISMA – Interoperability Search Engine 

June 17, 2021 – User Group #4: Benefits of Using the CHADIS Integration with eClinicalWorks 

May 20, 2021 – User Group #3: Population Health, HEDIS, Comprehensive Care Management and PCMH

April 15, 2021 User Group #2: 21st Century Cures Act

March 18, 2021 – User Group #1: Updates from the eClinicalWorks 11.52 Upgrade